Terms of Service

These Terms of Service govern access to and use of AltraNC Connect, a service operated by ALTRANC HOLDINGS (Pty) Ltd (“ALTRANC”, “we”, “us” or “our”). By creating an account, continuing with a third-party sign-in provider, or using the service, you agree to these Terms.

1. The service

AltraNC Connect provides infrastructure and tools for realtime messaging, channels, API access, webhooks, push notifications, usage monitoring, documentation and related functionality. Features, limits and availability may differ by plan or deployment.

2. Accounts and credentials

• You must provide accurate account information and keep it reasonably current.
• You are responsible for activity performed through your account, API keys, client tokens and other credentials.
• Secrets must not be exposed in public source code, browser code where a server secret is required, public repositories or other insecure locations.
• You must notify us promptly if you reasonably suspect unauthorised access or credential compromise.

3. Your applications and end users

You are responsible for your applications, content, event payloads, recipients, destinations and end-user relationships. You must have a lawful basis and all required permissions or consents for the information and communications you send through AltraNC Connect.

4. Acceptable use

You must comply with the Acceptable Use Policy. We may restrict, suspend or terminate access where reasonably necessary to protect users, systems, third parties or the service, or to respond to suspected unlawful or abusive activity.

5. Webhooks, realtime delivery and push notifications

Networked delivery can be affected by receiver availability, internet conditions, third-party platforms, device state and configuration. Retries, delivery records, signatures and other safeguards improve reliability but do not create a guarantee of uninterrupted or exactly-once delivery unless a separate written agreement expressly says so.

6. Third-party services

Some features may depend on third parties such as identity providers, cloud infrastructure, payment providers, Firebase or other push-notification services. Your use of those third-party services may also be subject to their own terms and policies. We are not responsible for outages or acts of independent third-party providers beyond our reasonable control.

7. Plans, usage and fees

If you purchase a paid plan, the price, billing interval, included usage, credits and applicable limits shown to you at purchase form part of your agreement. You are responsible for charges properly incurred through your account. Taxes may apply where required by law.

8. Intellectual property

ALTRANC retains ownership of AltraNC Connect, its software, branding, documentation and other platform materials, excluding content or data supplied by you or your users. These Terms give you a limited, non-exclusive, non-transferable right to use the service while your account remains authorised.

9. Your data and content

You retain rights you hold in data and content submitted through your account. You grant us the limited rights reasonably necessary to host, transmit, process, secure, troubleshoot and provide the service. Our handling of personal information is described in the Privacy Policy.

10. Service changes and availability

We may improve, modify, replace or discontinue features. We aim to operate the service responsibly, but unless a separate written service-level agreement applies, the service is provided without a guaranteed uptime commitment.

11. Suspension and termination

You may stop using the service at any time. We may suspend or terminate access for material breach, non-payment, security risk, abusive use, legal requirements or conduct that threatens the service or others. Where reasonably possible, we will use proportionate measures and provide notice.

12. Disclaimers

To the maximum extent permitted by applicable law, and subject to rights that cannot lawfully be excluded, AltraNC Connect is provided on an “as available” basis. We do not warrant that every message, webhook or notification will be delivered, or that the service will be error-free or uninterrupted.

13. Limitation of liability

To the maximum extent permitted by law, ALTRANC is not liable for indirect, incidental, special or consequential losses, loss of profits, loss of opportunity or losses caused by third-party systems, unauthorised credential exposure by a customer, or unlawful customer content. Where liability cannot lawfully be excluded, our aggregate liability arising from the service will not exceed the fees paid by you for the affected service during the six months immediately preceding the event giving rise to the claim, except where applicable law requires otherwise.

14. Indemnity

To the extent permitted by law, you agree to indemnify ALTRANC against third-party claims arising from your unlawful use of the service, your content, your violation of third-party rights, or your material breach of these Terms or the Acceptable Use Policy.

15. Changes to these Terms

We may update these Terms as the service or legal requirements change. Material changes will be communicated through the service or another reasonable channel. Continued use after an updated version becomes effective means you accept the revised Terms, subject to applicable law.

16. Governing law

These Terms are governed by the laws of the Republic of South Africa. Nothing in these Terms removes consumer or data-protection rights that cannot lawfully be waived.

17. Contact

Questions about these Terms may be directed to ALTRANC HOLDINGS (Pty) Ltd through the contact channels published on the ALTRANC website or made available within AltraNC Connect.